User feedback: some thoughts on the experience of "spit a slot" and

I couldn't participate in the competition in time because I saw that the "Tuacao" competition jointly organized by wpshiPM and TM was too late, and I was more interested in the user feedback itself. After simple sorting and thinking combined with "Tuacao", I hope to record it here. Below are some of my views and understandings of effective user feedback. If there is any inappropriateness or error in the following content, please criticize and correct me, I am also very willing to communicate with you. 1. Market demand With the popularization of the "user-centered" product design idea, the voice of users has been taken seriously, and more and more product people are willing to implement the concept of users into the whole life cycle of the product. In a small smart hardware manufacturing company I

am in, the boss even spread the idea that "everyone in the company is a user" like a pyramid scheme, which once caused the R&D department to follow the sales to communicate and deal with user feedback every day, oh? Where did the product and operations go, you phone number list ask? I'm sorry, I'm the first Yeluzi PM who has officially taken a temporary post in addition to the boss since the company was established 20 years ago. Users expect timely feedback and resolution of problems, and enterprises expect a unified portal to obtain user feedback to guide product optimization and version iteration. It is enough to undertake the responsibility of handling user feedback. The online customer service system is undoubtedly a

very labor-intensive and cost-intensive thing, so the attention will naturally turn to a lightweight integrated user feedback processing platform like "Tu Gecao". 2. User Feedback & UGC? At present, the app side of my company also happens to have the need to collect, process and analyze user feedback. When I saw this competition, the idea was "yo? It can be used." , roughly draws the business form of "spit a slot" as follows: Take a look at the Slogan on the homepage of "Tucao": Let users help you make the product better, more than 460 products are using the feedback interactive community OK...Fine, at the beginning, I also had doubts about the user feedback platform called "Tu Gecao". The next strong UGC fragrance is coming, why should the operation and products be separated? The core requirements